Frequently asked questions

How does the return process work?
Have you changed your mind or purchased a product you no longer need? No problem, it can happen! We accept returns up to 14 days after receipt of the goods.

We're currently working on making the return process even easier for you. However, if you'd like to return something now, please send it to the following address:

Ziegler & Stadler Fulfillment
Tassilostraße 14
85126 Münchsmünster

Thank you for your understanding!

How long does it take to process my return?
We will process your return within 14 days of receipt.

How much are the shipping costs?
Germany: 5.90€, free shipping for orders over 80€
EU: 7.90€

How long does shipping take?
We know you can't wait to receive your Nour De La Lune products, so we do our best to deliver them to you as quickly as possible. Within Germany, orders are typically delivered within 2 business days of dispatch from our warehouse. For other European Union countries, it usually takes 3-5 business days from dispatch from our warehouse. Delivery times for all other international orders depend on the destination country.

How can I purchase the products?
You can order our products directly here buy.

Can I find the products in regular stores?
We'll be available at select retailers soon. Contact us for more information.

Can I find the products in online shops?
Currently only on www.nourdelalune.com.

What ingredients do the products contain?
We use ingredients that are certified organic, natural, or naturally derived. We source all of our ingredients from the highest quality suppliers. They are all halal and vegan certified. You can find a detailed list of ingredients in our shop under each product.

Are the products effective?
We always strive to offer you effective products that meet your skin's needs. We carefully test how each of our products works to ensure you achieve the desired results. We conduct both dermatological tests and user tests with human volunteers.

What results can I expect from using Nour De La Lune?
Every product undergoes extensive laboratory testing before it's available in our store. We do this to ensure you get the results you expect.

Why are you talking about transparency?
We believe you have the right to know what you're putting on your skin or breathing in. That's why we make every effort to explain what ingredients are in our products.

Are the products vegan?
We care about protecting our planet and its animals. All our cosmetic products are The Vegan Society certified.

Why are the products halal?
Many of the cosmetic products currently available contain harmful ingredients and are produced under conditions that are neither sustainable nor ethical. We want to do better! Our cosmetic products are halal-certified, which means we ensure sustainability throughout our entire value chain. We protect the environment, promote sustainable development processes, and combine our modern lifestyle with traditional values. We harvest only what is necessary and use only sustainable, vegan ingredients. Our products are manufactured in halal-certified facilities and offered in environmentally friendly packaging. Learn more here.

Where are the products manufactured?
Our skin care products are manufactured in Germany in close collaboration with a renowned company with more than 50 years of experience in the development, production, and bottling of high-quality cosmetic products. This extensive expertise and family-run management allow us to cater to our customers' individual preferences.

Do you take special measures to protect the environment?
Yes, we attach great importance to environmental protection through various measures:
• Our production processes are designed to preserve the natural properties of the ingredients, maximize their effectiveness and minimize our ecological footprint.
• We do not use synthetic fragrances, dyes or harmful ingredients such as silicone oils and petrochemicals.
• Our products are free from genetically modified organisms (GMOs) and are not irradiated.
• We produce locally, harvest only what is necessary and rely on sustainable packaging.

Is the packaging recyclable?
For our creams, we use Sulapac jars, an innovative and environmentally friendly packaging solution. Sulapac jars are made from a bio-based and biodegradable material that offers a sustainable alternative to conventional plastic. These packages are designed to degrade after use without leaving harmful residues (microplastics) in the environment.

Our liquid products are sold in glass bottles that are reusable and recyclable.

Our candles and incense holders are recyclable and reusable. You can reuse our candles again and again by purchasing our soy wax refills.

Which payment methods are accepted?
We accept payments by credit card, PayPal or Klarna.

How do you ensure the security of my payment?
Nour De La Lune is committed to taking all necessary measures to ensure the security of your credit card information. For your protection, all orders undergo rigorous fraud screening and are secured with SSL encryption.